We are here to assist you in these challenging times by offering reliable help when you need it the most.
We understand that you, your lab, your team are making the necessary updates to your research planning. As these decisions trickle down to the management and maintenance of your animal colonies, we appreciate the enormity and difficulty of these decisions, along with the scientific and emotional toll that comes with it.
It is our goal to make your experience as productive and hassle free as possible. You’ll find below frequently asked questions that have been coming in to our support team over the past few weeks. We hope that you find this information helpful!
Please rest assured that our support desk is open and we are ready to help:
- Call us at 1 844 559 6322 (toll free) or +1 416 492 4358
- Email us at [email protected]
- Request an online Zoom meeting
Stay safe and healthy,
SoftMouse.NET Support Team
Iseehear Inc. Life Sciences
Many of you may have your SoftMouse.NET login credentials saved on your work computer...but not your home computer!
Tip: You can easily reset your password by clicking the "Forgot Password" link within the SoftMouse.NET login box OR contact our support team for assistance.
Many labs and animal care departments have adopted the strategy of having rotating teams go to the animal facility to take care of the animals and manage the colonies. Having these kinds of tag teams helps to ensure physical distancing as well as making sure teams don’t burn out.
Tip: You can temporarily allow for relaxed permission settings on your account to ensure the right people have the edit capability they need to make updates to the records.
Have your SoftMouse.NET admin make the necessary changes to the access permissions on the account OR contact our support team for assistance with this.
Different locations are putting in place different policies for what needs to happen with the research animals in these difficult times. Many are suggesting that breeding pairs should be separated and only essential animals be kept in a maintenance mode. Cryopreservation is also being suggested for certain strains.
Tip: Use the customizable Cage Status as a way of marking Priority Cages so that the rotating teams know which cages are marked to save.
Did you know that you can archive mouselines? If you have chosen to cryopreserve a mouseline, on your mouseline list, you can easily select the lines in question and click the Archive button. This will simply remove the line from the main list making it easy to see what is available. You can have peace of mind that all past information for this line will be in the archive and readily restored when your research requires.
We understand administrative processes might not be running as usual with the current circumstances and we would like to help as much as we can.
Tip: A simple written confirmation of renewal would allow us to guarantee continuous access to your SoftMouse.NET account while you go through the payment process. Please simply update us as soon as you know more information. All communication regarding your SoftMouse.NET subscription should be directed to: [email protected]
Absolutely! With everyone having increased working from home hours, why not dedicate some time to learning about the latest and upcoming functionality that SoftMouse.NET offers to streamline your tasks?
Tip: Click HERE to see and register for our upcoming online webinars.
We will be hosting 2-3 ~30 minute webinars every week. You can expect to learn about:
We understand the gravity of these uncertain times and appreciate the concern over the security and protection of your research data.
The security measures and disaster recovery policies that we already have in place allow us to ensure that your data is monitored, backed up, secured and retrievable at all times. Read more HERE.
Tip: If you would like to receive an automated back up of your data by email either weekly or monthly, please contact our support team and we will gladly assist you with setting this up.
World Health Organization: Coronavirus disease (COVID-19) advice for the public
United States CDC: Watch for symptoms
United States CDC: How to Protect Yourself
United States Mayo Clinic: Coronavirus disease 2019 (COVID-19)
United States WebMD: Know the Symptoms of COVID-19
Government of Canada: Coronavirus (COVID-19)
Brazil Ministry of Health: Últimas notícias coronavirus
Chile Ministry of Health: Coronavirus: qué es y cómo combatirlo
Costa Rica Ministry of Health: Lineamientos Nacionales para la Vigilancia de la infección por Coronavirus (COVID-19)
European Centre for Disease Prevention and Control: Novel coronavirus
Italy Ministry of Health: Coronavirus COVID-19
France Ministry of Health: Coronavirus COVID-19
Netherlands Ministry of Health: Coronavirus COVID-19
UK Government (NHS): Coronavirus (COVID-19)
Australia Department of Health: Coronavirus (COVID-19) Health Alert
India Ministry of Health: Novel Corona Virus
Japan Ministry of Health: About Coronavirus Disease 2019 (COVID-19)
New Zealand Ministry of Health: COVID-19 (novel coronavirus)
Singapore Ministry of Health: Updates on COVID-19
South Korea Ministry of Health: Regular Briefing of Central Disaster and Safety
Note to the reader: We were not able to locate the relevant websites for several national governments' Ministry of Health.