First and foremost, the research data that our customers enter into the SoftMouse.NET database is their proprietary data and each customer maintains and retains full ownership of their data at all times. The Iseehear Inc. Life Sciences Subscription Agreement addresses customer data rights in these sections:
Our systems logically isolate each customer’s data from that of other customers, even when the data is stored on the same physical server. For our employees, access rights and levels are based on their job function and role, using the concepts of least-privilege and need-to-know to match access privileges to defined responsibilities.
To ensure the confidentiality, integrity, and availability of customer data, internal access to customer data is limited to three individuals at Iseehear Inc. Life Sciences: the CEO, Customer Service Manager and Cloud Operations Manager (Cloud Admin).
Internal access to customer research data is dictated by our Security Policy on Internal Access to Customer Data.
All or a subset of customer data can be exported into spreadsheet or PDF format at any time via Export buttons on the application interface (e.g. cage cards, reports, spreadsheets). Review Data Backup Options here.
In the event of contract / subscription termination Iseehear Inc. Life Sciences will provide a backup of customer data in a spreadsheet format. If there is a written request for the data to be deleted, a letter confirming deletion will be provided.